Refund & Cancellation Policy

In the rare event that your order is built inaccurately or has a defect as defined by our cosmetic standard, Charlie's Woodshop will replace the furniture and correct the issue. Our furniture is built from solid wood that is distressed and has a reclaimed look.

 Our finishes are applied by brush. Any characteristics of handmade furniture are not considered defects. Please see our cosmetic standards in our FAQ. Due to the high costs of manufacturing, packaging, and freight charges, we are unable to offer returns or refunds on orders for buyers remorse.

At Our Company, each project is custom-built and materials are often order specifically for your job. 

If an order is canceled before materials have been purchased, a full refund may be issued. 

If an order is canceled after materials have been purchased or production has begun, the refund will be issued minus the cost of materials and any labor already completed. These cost are non-refundable, as they are specific to your project. 

By placing an order, you acknowledge and agree to these terms.